Who we are
Our website address is: https://acquahplaceresidences.com/
When is what kind of data stored and processed for what reason?
- Use of the Website
Whenever you navigate our Website, data is collected and processed about you. We collect the following data:
Information related to the browser or device you use to access our website
IP address
Country you are browsing from
Browsing habits, including sites visited
Other demographics and statistical information
The data is collected through the session cookies (with regard to cookies see also below) we use on our Website. It is anonymised, before we use it to build anonymous utilisation profiles, for marketing purposes and to optimise our Website and the services we provide. This data shall not be used in order to identify the visitor of this Website personally.
2. Interacting with us
Every time you interact with us (e.g. booking an apartment through our Website, by phone or through a third party provider, posting a comment on our website, signing up for our newsletter) we may collect and process the Personal Data you provide to us.
When you book an apartment, we collect Personal Data, which includes:
Your selected apartmets
Your selected dates
Number of apartments in the reservation
Number of people in the reservation (adults and children)
Age of children
The rate/special offer selected
Any add-on packages selected
Your full name
Your address, including city and country
Your e-mail address, and
Your credit card details
Optional information and/or other preferences
Frequent Flyer Information
Arrival Information
Telephone/mobile
We use this Personal Data to handle your reservation and to establish and fulfill our contract with you. This includes verifying your identity, taking guarantee and/or payment information, and sending stay-related and/or marketing communication.
We take the protection of your Personal Data very seriously and therefore have kept the mandatory required fields to a minimum.
Sharing Personal Data
Your Personal Data may be shared to establish and fulfill our contract with you or to the extent you consented to such sharing of data, for example. This includes verifying your identity, taking payments getting in contact and communicating with you.
With our commercial partners in the event that you book an event or an activity organised by such commercial partners.
With our third party service providers who process your data on our behalf. Our third party service providers hosting providers, and providers of data analysis, IT services, and other similar services requested by us to provide the Website and other business-related services to you. Any data processing on our behalf complies with the applicable laws.
We will not transfer your personal data to third party recipients, unless you consent to such transfer of data or such transfer is permitted under applicable law.
Your Rights
In respect of the collection and use of your personal data, you may:
– withdraw your consent at any time for example by unsubscribing from the newsletter under “data protection”,
– ask us whether we processes Personal Data about you, for which purposes, the categories of Personal Data concerned, to which categories of recipients the information has been disclosed, where possible, the envisaged period for which the personal data will be stored (or, if not possible, the criteria used to determine that period),
– inquire with us about the appropriate safeguards relating to the transfer to a third party,
ask us for a copy of the Personal Data undergoing processing and ask to receive your Personal Data in a structured, commonly used and machine-readable format and to transmit those data to another controller without any hindrance from us. Via the link “My Profile”, you will be displayed all stored data relating to your person. In addition to that, you can also view your stored reservations via the link “My Bookings”. We guarantee that no unauthorised persons are able to have access either to your profile or to your reservations,
– have inaccurate data rectified,
– object against the further processing and request erasure of your Personal Data,
– request that the processing of your personal data is restricted by us,
– request not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Retention and deletion of Personal Data
We will retain your personal data only for a limited period of time needed to fulfill the purposes of processing mentioned above. After that time your personal data will be erased. If we process your personal data based on your consent we will retain your personal data for a limited period of time needed to fulfill the purposes of processing it.
Where we enter into a contract with you , we will keep your information for the duration of the contractual relationship you have with us, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. The criteria to determine the storage period are statutory and contractual requirements, the nature of our relationship with you, the nature of the data concerned and the technical requirements. Laws may require us to hold certain information for specific periods.
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.
In other cases, we may retain data for an appropriate period after any relationship with you ends to protect itself from legal claims, or to administer its business.
Updates
This Privacy Policy may be updated periodically. We will update the date at the top of its first page accordingly and encourage you to check for changes that we have made, which will be available in our Legal Notice. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this Privacy Policy, as required by applicable law.